At Lady Meets, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, please review our Return and Refund Policy below to understand how to initiate a return or exchange.

Returns

You can initiate a return within 21 days from the date your order was shipped. To be eligible for a return, please ensure the following conditions are met:

• The item must be unopened, unused, and in its original packaging with all tags attached.
• Items that are opened or used cannot be returned due to hygiene and safety concerns.

Return Process

1. Contact Us: To start the return process, please email us at support@ladymeets.com with your order number and a brief description of your return inquiry. Our customer support team is available from Monday to Friday, and typically responds within 1-2 business days.
2. Return Shipping: Once your return is approved, we will provide you with a return shipping label. Please note that the cost of return shipping is the customer’s responsibility.

Refunds

Refunds will be processed once we have received and inspected your returned item. Please allow 3-5 business days for the refund to be reflected in your original payment method after approval.

Late or Missing Refunds

If you have not received your refund within the specified timeframe, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Reach out to your bank, as processing times can vary.

If you have completed all these steps and still have not received your refund, please contact us at support@ladymeets.com

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order.

Damages and Issues

Please inspect your order upon reception. If you receive a defective or damaged item, or if you received the wrong item, contact us immediately at support ( website )  so we can address the issue promptly.

Exceptions / Non-returnable Items

Certain items are non-returnable, including:

• Opened or used items.
• Sale items or gift cards.
• Personal care products for hygiene reasons.

Policy Updates

Our Return and Refund Policy may be updated from time to time. We encourage you to review this policy regularly, especially before making a purchase. By purchasing from Lady Meets, you acknowledge that you understand and agree to the most current version of our policy.